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Northwestern Mutual

160 Year Old Company’s Digital Transformation Journey

My Role

Director of Product Design

Background
What I Accomplished

Northwestern Mutual, a leading financial services company, specializes in retirement planning, investments, and life insurance, with annual revenues of $36 billion, serving over 5 million clients through a dedicated team of more than 8,500 financial representatives, underwriters, and home office staff.

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NM acquired LearnVest in part due to its exceptional product and its efficient collaborative product design/dev process. As NM integrated LV, I was tasked with incorporating LV’s design process across all teams while significantly improving the efficiency of multi-user workflows to streamline application processes and enhance client satisfaction.

  • Reduced insurance application processing time from two months to less than 14 days. Achieved the highest customer satisfaction in over 30 years with 97% of clients retaining life insurance coverage, and contributed to revenue growth, reaching $31.1B.​
     

  • Consolidated design systems and reduced product build time by up to 75%, making maintenance and updates up to 80% faster.
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  • Improved collaboration and eliminated redundant projects, saving over 50% of product development costs in some cases.

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